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General Conditions of Trade

1 – Purpose

The General Conditions of Trade govern the contractual relationship between the purchaser and AIR PUR LABS:


Head office: 8 avenue Jean Prêcheur, 67120 Duppigheim, France

Simplified limited company (SAS) with equity capital of 100,000 euros

Registered at the Strasbourg Registry of Commerce under SIRET Nr 827469016

EU VAT Nr: FR35827469016


You can reach us:

  • via telephone on +333 88 59 59 39 from 9am til 5pm, Monday to Friday
  • via e-mail:

A buyer is a consumer who has placed one or more orders for one or more products, the purchase of which is possible via the website and/or the applications published by AIR PUR LABS and who has all the rights necessary to execute the order. The buyer must provide accurate information when personal information is required to proceed with an order.


2 – Price

The prices of our products are in Euro including all taxes (VAT and other taxes applicable on the day of the order), unless otherwise stated and excluding processing and shipping costs.

If you place an order in a country other than France, you are the importer of the products in question. Customs duties or other local taxes or import duties or state taxes may apply. These obligations and amounts are not the responsibility of AIR PUR LABS. You are solely responsible for the declarations and payments to the competent authorities and bodies in your country. We advise you to check with your local authorities about these aspects.

All orders are payable in Euro regardless of their origin.

AIR PUR LABS reserves the right to change its prices at any time, but the product will be charged on the basis of the price in force at the time of order confirmation and subject to availability.

The products remain the property of AIR PUR LABS until full payment has been received.

Attention: As soon as you take possession of the ordered products, the risk of loss or damage to the products passes to you.


3 – Orders

All product offers and delivery methods, at prices in euros, are valid in metropolitan France, the countries of the European Union and the rest of the world, including the French overseas departments and territories and within the limits of available stocks. The buyer can place an order from the online catalogue.

The contract information will be presented in French and confirmed at the latest when your order is confirmed.

AIR PUR LABS reserves the right not to register a payment and not to confirm an order for any reason, especially in case of delivery problems or difficulties with the order.


4 – Confirmation of your order

Any order placed on the website requires compliance with these General Terms and Conditions. Any order confirmation implies your full and complete acceptance of these general conditions of sale, without exception or reservation.
All data provided and the recorded confirmation are worth proof of the transaction. You declare that you are fully aware of this. The order confirmation is worth the signature and the acceptance of the work carried out. Delivery in metropolitan France is made within an average period of 4 to 7 working days from receipt of the order, irrespective of an accidental event or force majeure which would delay delivery regardless of AIR PUR LABS’s will and care. Delivery to other countries takes 4 to 8 working days on average.


5 – Payment

The fact of validating your order implies for you the obligation to pay the indicated price. You can pay your order by credit and/or debit card. Transactions are carried out through transaction collection platforms enabling payments to be collected using Master Card, Visa Inc and American Express cards in particular. The card is debited only when the order is dispatched. In case of split deliveries, only the shipped products are debited.


6 – Exchange / Refund

According to article L.121-20 and under the Consumer Protection Act, Buyer has 14 days from the date of receipt or cancellation of its order to return any unadapted product in its original packaging and in perfect condition, suitable for resale, and to reimburse the amounts paid, including shipping charges (except for any additional charges you may have incurred by choosing a standard delivery method other than the cheaper one we offer), with the exception of return charges at your expense.

The right of revocation does not apply to custom-made products according to your wishes (according to article L.121-20-2 of the Consumer Act). These products may not be subject to a refund or exchange, except in the event of a quality defect.

Your refund request must be made using one of these options:

  • by mail to AIR PUR LABS – Customer Service Department – 8 avenue Jean Prêcheur, 67120 Duppigheim, France
  • by telephone on +33 88 59 59 39 by e-mail to

The buyer bears the costs of the return. The products must be returned in their original packaging and in perfect condition. In this context, your responsibility will be assumed. Any damage suffered by the product on this occasion may affect the right of withdrawal.

AIR PUR LABS will refund the amounts paid as soon as possible, but no later than 14 days after receipt of the package, provided the product is returned in full, in perfect condition and in its original packaging. The buyer bears the costs of the return.

Refunds will be made by the same means of payment as when placing the order or by another means of payment with the Buyer’s consent.


7- Availability

Our products are offered as long as they are visible on the website and within the available stocks. In case of unavailability of the product after your order we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made. In addition, the website is not intended to sell its products in large quantities. AIR PUR LABS therefore reserves the right to reject orders for more than 50 identical articles.

8 – Delivery

The products are available in France and Belgium, Luxembourg, Germany, Great Britain, Spain, Austria, Italy and Portugal. They will be delivered to the delivery address indicated by the buyer when placing the order. The delivery time is indicated on the order confirmation page.

In the event of a delay in forwarding, an e-mail will be sent to you to inform you of a possible impact on the delivery time indicated to you.

In the case of deliveries by a forwarding agent, AIR PUR LABS shall not be liable for delays in delivery which are exclusively attributable to the non-availability of the customer after several dates. Unsecured delivery times and online tracking possible.

3 to 7 working days within Metropolitan France 

  Less than 70€ of cart value
From 70€ of cart value
Follow-up letter (for only one Blooow)  1.99€  – not available
In relay point  3.80€ Free Delivery
At Home (without signature)  4.90€ Free Delivery
At Home (with signature)  5.90€  3.90€


4 to 7 working days to Belgium and Luxembourg

   Less than 70€ of cart value From 70€ of cart value
 In relay point  3.80€ Free Delivery
At Home (with signature)  8.60€  5.60€


4 à 7 jours working days to Germany

  Less than 70€ of cart value From 70€ of cart value
At Home (with signature)
 8.60€  5.60€


5 à 7 jours working days to Great Britain and Spain

  Less than 70€ of cart value  From 70€ of cart value


At Home (with signature)
  9.30€  6.30€


6 to 8 working days to Italy and Portugal

  Less than 70€ of cart value  From 70€ of cart value
At Home (with signature)
  10.30€   7.30€


9 – Warranty

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects provided for in articles 1641 ff. of the Civil Code. In the event of non-compliance with a product sold, it may be returned, exchanged or refunded.

In the event of obvious defects or non-conformity of the delivered products duly noted by the Seller, the Buyer may receive replacement free of charge, excluding any compensation or damage. Any return of the goods must be the subject of a formal, written and provisional agreement between the buyer and our company, which in no case implies recognition of our responsibility.

All complaints, exchange or refund requests must be submitted by e-mail, telephone or post within 30 days of delivery.

The products must be returned to us in the condition in which you received them with the packaging. Shipping costs are reimbursed on the basis of the invoice amount and the return costs on presentation of the receipts.

The provisions of this Article shall not prevent you from exercising the right of withdrawal provided for in Article 6.


10 – Responsibility

The products proposed comply with the French legislation in force. AIR PUR LABS cannot be held liable if the laws of the country to which the product is delivered are not observed. It is up to you to check with the local authorities the possibilities of importing or using the products or services you wish to order.

Furthermore, AIR PUR LABS cannot be held liable for damage caused by improper use of the purchased product.

Finally, AIR PUR LABS cannot be held liable for any inconvenience or damage associated with the use of the Internet network, in particular for interruption of service, intrusion from outside or the presence of computer viruses.


11 –  Applicable law in the event of disputes

The contract language is French. These sales conditions are subject to French law. In the event of a dispute, the French courts have exclusive jurisdiction.


12 – Intellectual Property

All elements of the website are and remain the intellectual and exclusive property of AIR PUR LABS. No one is entitled to reproduce, use, distribute or use elements of the website for any purpose, not even in part, regardless of whether it is software, image or sound material. Any simple or hypertextual linking is strictly prohibited without the express written consent of AIR PUR LABS.


13 – Personal Data

AIR PUR LABS reserves the right to collect personal information and data about you. They are necessary to manage your order and to improve the services and information we send you. They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also stored for security purposes in order to comply with legal and official requirements. In accordance with the law of 6 January 1978, you have a right of access, rectification and opposition to your personal data and data concerning you directly on the website.


14 – Proof of archiving


AIR PUR LABS archives orders and invoices on a reliable and durable medium, which is a true copy according to article 1348 of the Civil Code. The computerized records of AIR PUR LABS are considered by all parties as proof of communication, orders, payments and transactions between the parties.

l’amélioration de la qualité de l’air, ça marche…la preuve

Airpurlabs a été testé par un institut technologique indépendant – le FCBA – selon la norme ISO 16000-23. Les résultats montrent une amélioration importante de la qualité de l’air intérieur.

Dans un environnement fermé où circule de l’air pollué en continu, les analyses montrent que la concentration en formaldéhyde diminue de 44% (COV classé « hautement prioritaire » par l’Oqai – l’Observatoire de la qualité de l’air intérieur).



Customer Service :
You can reach our team on +333 8859 5939
Monday to Friday from 9am till 5pm